These products typically ship within business days.
Depending on the specific item and location being shipped to, delivery is then typically withinbusiness days, thereafter, in the lower 48 United States.
* We typically ship directly from the manufacturer via UPS and/or Fedex.
* Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
* We will notify you of any changes in the anticipated ship date.
* We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We offer a generous 30 day return policy. Please contact us via email for an RMA #. In order to process your return and refund, please do NOT return/ship without having a valid RMA # from our customer service team to include on your package.
All components are warranted for a period of 1 year after the date of purchase by the original owner.
Any returns sent back must be sent via prepaid freight and in the original retail packaging.
Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase.
Although we do not get returns, please feel free to email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!