FAST & FREE Shipping!
LittleFireplaceShop.com offers FREE SHIPPING on most items! Most items ship Same Day (if ordered by 10am CST, Monday-Friday).
Transit times will vary, but delivery should be expected within 3-7 business days. We ship directly from the manufacturer via UPS and/or FedEx, in most cases.
* Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
* We will notify you of any changes in the anticipated ship date.
* We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
Please inspect your items immediately upon receipt for shipping damages and notify us immediately if there is damage. Return/refund will not be accepted for damage claims received past 14 days after delivery.
Return Authorizations must be requested within 14 days of delivery.
Little Fireplace Shop will not issue a Return Authorization if the request is received more than 14 days after delivery.
You must contact us for a Return Authorization number (RA#) by emailing our Customer Service at firstname.lastname@example.org.
Please make sure the Return Authorization number is written on the outside of the box you send back to the manufacturer. Returns without an RA# will be refused.
There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused and refund will not be issued.
While LittleFireplaceShop.com includes Free Ground Shipping on all fireplace units at no extra charge, the customer is responsible for all shipping costs tied to the return of the fireplace back to the manufacturer, as well as the original shipping costs from LittleFireplaceShop.com to the customer.
The item must be returned in its original packaging. Returns of items without the original box and foams will be denied. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY THE MANUFACTURER. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.